Technical Information

Posted on Posted in Porcelain, Specifications


Installation Instructions

Before Installation

Before installing always refer to the manufactures installation instructions. The manufactures name and information can usually be found on the carton in which your tile was purchased. If installation instructions are not made available through the manufacturer always refer to the most current volume of the TCNA Handbook for Ceramic, Glass and Stone Tile Installation. The TCNA Handbook can be purchased online by visiting: a href="" target="_blank">

Failure to follow the guidelines set out by either the manufactures installation instructions and/or TCNA Handbook in regards to subfloor conditions/preparation, site conditions, and installation method will result in an immediate forfeit of your tiles warranty.

*Cascade Tile strongly recommends the use of a professional tile setter when installing any of its products.*

See separate pages for Specifications, Warranty and Maintenance Information and Instructions.
Cascade Tile is exclusively available from Buckwold Western Ltd.


General Care & Maintenance

With proper care and maintenance, Cascade Tile will retain its original beauty and luster for many years. In most cases, all that is necessary to keeping your tile looking new is a quick wipe with a clean damp cloth or mop to help prevent buildup of soil, grease, residue, soap detergents, sealers, dampness, liquids, etc. Prompt cleanup of spills and regular cleaning will also aid in keeping your ceramic tile surfaces looking their best.

If it is necessary to use a cleaner, Cascade Tile recommends a low VOC (volatile organic compound), neutral pH, non-hazardous and non-polluting products. The kind of cleaning product required may vary depending on your application. Routine cleaners should never contain hazardous or polluting products including, but not limited to, acids or ammonias. Acids and ammonias can damage the grout and/or the glazed surface of the tile.

Cleaning Your Tiles

The entire area you wish to clean should be mopped and scrubbed with clean water first. If a cleaning solution is needed then apply through the use of a cotton mop, cloth, sponge or non-metallic brush. The entire area should be rinsed with clean water to remove any cleaning solution residue.

For glazed tile floors sweep or vacuum regularly to remove dirt and gritty particles. Follow with a mop or sponge dampened with a neutral pH cleaner. If a cleaner is used, be sure the surface is rinsed thoroughly with clean water and dried.

Tiled surfaces in your bathroom may require a more thorough routine cleaning because of a build-up of soap scum, body oils or hard-water stains. Use a clean, damp cloth, or sponge with a neutral pH cleaner, allowing it to stand about five minutes before rinsing and drying.

Clean shower regularly with the appropriate tile and stone cleaner. Dry with a towel after each use and leave curtain or door open between showers to allow for maximum ventilation and moisture escape. A multipurpose spray cleaner, which removes soap scum, hard water deposits, and mildew designed for everyday use, can be used on wall tile areas in residential baths and showers.
Specialty bathroom cleaners may also be used (always test first).

Unglazed, textured or uneven tile should be cleaned regularly with concentrated tile cleaners that have a neutral pH; cleaning with a white nylon scrub pad for the mop or sponge will quicken the cleaning process.

Highly polished tile surfaces should be polished dry with a soft absorbent cloth after cleaning to eliminate the buildup of hard-water residue and maintain the high polished finish. A non-abrasive, neutral PH cleaner can be used (abrasive cleansers could cause scratching to surface).

Any cleaning products chosen should be compatible with your chosen grout and able to clean the grout thoroughly.

Tips for your new tile
- Always read and follow label directions for all cleaners and sealers.
- Always test sealers and cleaners to insure desired results before use.
- Use a sealer on grout joints if continuous staining is a problem; except for 100% solid epoxy grout.
- Use only non-abrasive cleaning compound or formula that is recommended for either ceramic or porcelain tile.

Things to avoid

- Do not combine ammonia and household bleaches.
- Do not use harsh cleaning agents that could result in damaging the surface of the tile.
(i.e. acid based products, alkaline based products, “bang cleaning” products, abrasive sponges or scrubbing pads, electric floor buffers and wax, chemical rust removers or any kind of spray containing hydrofluoric acid – items to avoid not limited to this list).

See separate pages for Specifications, Warranty and Installation Information and Instructions.
Cascade Tile is exclusively available from Buckwold Western Ltd.


Warranty Information

One Year Limited Warranty

Cascade Tile warrants that products will be free from defect for a period of one-year from date of purchase.

Cascade Tile sells first choice Porcelain tiles only. All of our tiles are manufactured according to ISO Standards, and meet or exceed these requirements.

If our tile is proven to have a manufacturing defect, we will replace the tile, free of charge. Labor charges are excluded from this warranty. Buyer understands that all tiles are subject to variations in technical specifications, including coefficient of friction due to the inherent variables in the raw materials and production process. Buyer must determine slip resistance suitability for any material use.

Cascade Tile makes no warranty as to the suitability of its tile for a particular installation. Cascade Tile does not warrant that its tiles will not scratch, chip or show signs of wear. Cascade Tile makes no warranty or representations, either express, implied or constructive.

Buckwold Western Ltd. must be notified of any claims or defects immediately, but in any case, not later than 30 days after the goods have been delivered by Buckwold Western Ltd. This notification must be in writing or sent by certified mail. Claims concerning shade, appearance, caliber, finish or obvious defects in first choice production must be communicated before the tile is installed. No claims will be accepted for tile already installed or for defects in other than first choice material.

This limited warranty shall constitute the full extent of Cascade Tile’s liability and is in place of all other warranties, express or implied, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose.

See separate pages for Specifications, Maintenance and Installation Information and Instructions.
Cascade Tile is exclusively available from Buckwold Western Ltd.